Sangoma PBXAct - Call Center add-on

    Licenta Call Center - Pachet Comercial - Necesita intai Licenta de Baza PBXact
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    PBXact Contact Center  

    IVR and Auto-attendant24/7 Support

    • Self-serve
    • Custom messaging
    • Multi-Language options
    • Time-based call routing

    		• Hot Desking with Sangoma IP phones
    • Click-to-call
    • After-Hours Routing
    RoutingCustomer Experience
    • Priority queue*
    • Overflow agents*
    • Ring strategy options
    • Caller ID prefix*
    • Outbound calling campaign*

    		• Queue callback*
    • Custom music on-hold
    • Custom announcements
    • Status message
    Agent ProductivityReporting and Monitoring

    • Multi-queue agent*
    • Team chat
    • CRM integration
    • Presence control
    • Softphone
    • Remote agents
    • Screen pop

    		• Real-time queue dashboard
    • Agent status
    • On-demand and scheduled reports*
    • Call recording
    • Call Barging & Whisper
    Integration
    vulnerability scanning Brosura Call Center
    Salesforce, Zendesk, Zoho, SugarCRM

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